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INFORMATION

 

SHOPPING INFORMATION

   
More information on this product

Where ever you see this sign click it for more information about products on that page.

View Shopping Basket

Clicking this sign will take you straight to your shopping basket details.


HOW TO SHOP

CV NUMBER

NON-UK CUSTOMERS

SHOPPING BASKET COOKIES


HOW TO SHOP

 

HOW TO USE THE SHOPPING BASKET

  • Use the Site Map, Side Links or Home Page main categories to get to the page you want

  • Choose the item you want to order

  • If there is a Drop Down list of numbers, click the small arrow to reveal the list and chose the number of items you wish to order. Please Note - this list normally shows how many we have in stock. 

  • Some items may just have a box with a number 1 (one) without the small arrow. Highlight the number 1 in the quantities box and change it to the number of items you want to order

  • Click the ADD button next to the quantities box

  • You will be taken to the Shopping Basket

  • You can change the number of items you have ordered by changing the number in the Shopping Basket and clicking RECALCULATE at the bottom of the page

  • To delete an item you have ordered change the number in the shopping basket to zero and hit RECALCULATE or click the Trash Symbol

  • To return to the same page scroll down until you see the CONTINUE SHOPPING button or click the item in the basket if it is underlined

  • To go back to a different page you have already ordered from, click the item in the shopping basket if it is underlined

  • To go to a different page completely, use the main links on the left side of the page

  • If you have finished shopping and are not in the Shopping Basket click the BASKET link at the top of the page

  • On some pages there is a shopping cart symbol View Shopping Basket which you can also click.

  • Click the GO TO PAYMENTS button at the bottom of the Shopping Basket page and complete the Card Holders Address Details - it is important to get this address right as we use some of the details to validate your card

  • If the Delivery Address is different to the Card Holders please add this also.

  • There is an option for your computer to remember your name and address (not card details) for your next visit. This is stored using a small dedicated cookie, if your browser removes cookies when you exit, or you clear out your cookies, this information will not be saved.

  • Click CONTINUE

  • If you get an error page which states "Form entries are incomplete or invalid", please click CONTINUE to go back to the address page and check. If you have used a form filler, or copy and paste, you may have missed out a Required Field or there may be a space in your email address you can't see.

  • Check everything is right on the next page and scroll down the page to Payment Options.

  • Choose your payment options - Pay Online by Credit or Debit Card using our Secure Server or Phone your Card Details

  • Click CONTINUE

  • If you left the top option highlighted, you will be taken to a secure page to fill in your Card Details including CV number. Then click ORDER NOW and you will be taken to a thank you page which contains your order number

  • If you clicked the Phone option you will be taken straight to the exit page which will contain your order number and details of how to phone your card details.

  • You will receive an email receipt straight away - if you do not please check your spam box before contacting us by email

  • Please print and check your receipt - it is the only one you will get.

  • If anything is wrong please let us know straight away by email - mistakes are much harder to rectify later.

  • We are unable to add items to orders or add orders together if it has been downloaded by the Office. If you contact us quickly we may be able to help. If something is wrong on your order and it has been downloaded, you will be given the option to cancel and re-order or continue with your order

  • Your order should be posted within 3 working days unless a delay is noted in the shopping basket - see terms and conditions for more information

If you have any questions please email


CV NUMBER

  

For your security we ask for the CV number from your card on the order form. The CV number is usually the last 3 digits on the back of your Card AFTER the last 4 digits of your card number.

 

Our card machine will not process your card number without the correct CV number, House Number and Post Code of the Card Holder - these are all security features to protect you.


NON-UK CUSTOMERS

  

We have a currency converter on our website - this is for information only and the final price in your currency will be determined by your Credit Card Companies exchange rate and any charges they may apply. When you click the link (half way down on our home page) the converter opens in its own window - you can then leave it open while you browse the site and check prices.

 

Postage for non-UK customers depends upon the weight of the parcel and where it is being sent. The minimum posting and packing costs for 100 grams package are 

4.65 - Europe

5.65 - Rest of World

 

We always send a shipping quote by email after we receive a non-UK order. Your card would not be charged, and we would not send your parcel, until we receive an email from you confirming the final price is OK.


SHOPPING BASKET COOKIES

Our cookies are small text files saved on your computer by our shopping basket. Only our shopping basket can read these cookies. The cookies save the contents of your shopping basket on your computer until you 'check out'. If you leave the site without 'checking out' the cookie stays on your computer for about 30 minutes and then 'dies'. This means you can come back to our site within 30 minutes of not 'checking out' and pick up where you left off - assuming you haven't closed your internet connection/browser in the meantime. After this time you would have to start again. If you stay on the site you can take longer than 30 minutes to shop as long as you check the basket every 10 minutes or so.

There is an option on the delivery address page for remembering your details. This is also done by a cookie. You can leave the box blank and no cookie will be placed on your computer. If you do tick the box the cookie only remembers your name and address not your payment details. Again this cookie can only be 'read' by our site shopping basket not by anyone else. This cookie stays on your computer until you visit our site again and 'check out'. If on the next visit you do not tick the box the cookie will be removed.

For even more information about cookies please click HERE (new window).

We hope this puts your mind at rest about the cookies we use in our shopping basket but if you have any further questions please email

 

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