Home > Information > Terms

  View Shopping Basket

INFORMATION

 

TERMS & CONDITIONS

 

Ordering

Details

Postage &

Delivery

Payment

Methods

Cancellation

& Returns

Customer

Services

Contact

Details

Security

Information

Cookies & Privacy

Statement

Prices of items on the website are subject to change. Full payment, including P&P where relevant, is required with all orders. All prices include VAT (EU). There is no minimum order. All order must go through the Secure Internet Shopping Basket, we are unable to accept Telephone, emailed, Faxed or Posted orders. Card details can be input online or phoned (not orders) - please do not email or fax them. We reserve the right to cancel any order for any reason.

ORDERING DETAILS

When you want to place an order for an item just put the quantity of that pack size you wish to order in the quantity box. If there is a drop down box for the quantity, then the largest number in that drop down box is the amount we have in stock. Where there is an additional drop down list for other options, such as colour, please choose your option. Then hit the Add button next to the item. You will be taken to your Shopping Basket where you can view or change the quantity of each pack you have added. If you want to go back to the same page just use the CONTINUE SHOPPING button, any link on the Side Navigation Bar or click the item in the basket.

Each page where there are items to buy has a link to your Shopping Basket so you can view it at anytime, just click the  View Shopping Basket  button or the text link at the top of the page. When you have finished shopping please hit the GO TO PAYMENTS Button on the Shopping Basket page and follow the instructions there.

Please make sure you go all the way through the Shopping Basket Checkout and get to the Exit Page which will show your Order Number (Shopper ID). You do have the option during checkout to either use the Secure Online Card Payment or to phone your Card Details (limited times shown in basket and on exit page) but you still have to go all the way through the Checkout to the exit.

You will be sent confirmation of your order by email straight away - this is the only receipt you will receive - if you do not receive one please let us know straight away. Please check your receipt and let us know if something is wrong - mistakes are much harder to correct later. Please double check your address and postcode as Royal Mail need this to correctly delivery your parcel. If you have not put the correct address, and the parcel goes missing, Royal Mail may not pay you compensation.

We are unable to add items to orders after it has been downloaded by the Office, so please check your receipt straight away. If something is wrong on your order, and it has already been downloaded by the Office, you will be given the option to cancel and re-order or continue with the order as it is.

We will notify you as soon as possible if we are out of stock giving you the choice of waiting till the items come in stock or cancelling and re-ordering. This will extend the delivery times stated. Any items ordered with an item noted as delayed on the website will be sent with the delayed item as we are unable to send part orders.

We will email you when your parcel has been posted - this is usually within 3 working days (subject to stock availability) but please allow up to 7 working days. We do not have a Royal Mail pickup every day and therefore cannot offer a 'next day' service. Usually the days stated in the Shopping Basket for the Card Payment opening hours are the days we get Royal Mail pickup. Orders need to be placed by 6pm on the day before the days shown in the Shopping Basket. We are not able to send out orders on the same day as ordering at the moment. Please note - during holiday periods any deadlines shown may be extended to 21 working days, however this is usually noted on the website.

All products are as described on our website. Full details can usually be found by clicking the  More information on each product  button at the top of the product pages. The colours shown for mixed packs are indicative only - actual mix may vary. All sizes are approximate. The description Gold & Silver usually refers to the colour not the material, unless otherwise noted. We make sure the pictures of items shown on the website are as accurate as possible, however the colours you see will depend upon your monitor, therefore we cannot guarantee that your monitor will display the colours correctly. We strive to ensure there are the correct number of items per pack, however the occasional shortage or breakage may occur. Where items are pre-packed we have no control over the exact amounts, colours or sizes in the pack. If an old page is used to order items we are under no obligation to send the item at that price - please refresh your browser to get the newest pages. If an old page is used to order we may notify you and give you a choice of options.

All prices include VAT (EU) and we reserve the right to increase prices if the standard VAT rate should increase. 

These terms and conditions may be amended at any time without prior notice by us. Please check this page every time you order to ensure you continue to abide by them.

POSTAGE COSTS & DELIVERY

All orders for delivery within the UK will incur NO postage costs on orders over £30. For UK orders under £30, postage & packaging costs will be £3.00.

UK includes the Channel Islands, Northern Ireland and all Scottish Islands classified within the UK by Royal Mail.

Orders for delivery outside the UK will be charged full Royal Mail Airmail postage plus an admin charge to cover packaging etc. Customers outside the UK are responsible for any charges, including taxes and customs charges, that may be applicable to the delivery. Due to the nature of our goods it is difficult to establish non-UK postage costs until the parcel is ready to send. We will always email you final costs prior to sending the order giving you the option to cancel, unless you have stated otherwise in the Message Box in the Shopping Basket. Your parcel will not be posted, and your Card will not be charged, until you reply to that shipping quote email - please note this will extend the delivery time. For your information - minimum postage costs for EU countries is £5.00 and the rest of the world is £6.00.

UK orders are usually processed and posted within three working days of CB receiving the order (or card details if you  use Phone Card option), but please allow up to 7 working days (subject to stock availability). Please note this may be extended during certain periods which are usually noted in the Shopping Basket. Usually the days stated in the Shopping Basket for the Card Payment opening hours are the days we get Royal Mail pickup - except Saturdays when no parcels can be posted. Orders need to be placed by 6pm on the day before the days shown in the Shopping Basket. The payment office is not open on Sundays and Bank Holidays so orders are never posted on these days. We are sorry but we cannot offer a guaranteed next day service at the moment.

We always send you an email to say your parcel has been posted.

The time taken for delivery after we send your parcel is in the hands of Royal Mail. Most UK parcels are sent by First Class Post and should get to you the next working day after we post it. Larger UK parcels may be sent by parcel post and have a 3 to 5 working day delivery time after we have posted it or may be sent in two separate parcels by First Class Post. We will let you know which when we email you to say the parcel has been posted.

If you have not received your parcel within 7 days (UK only) please check at your local Royal Mail sorting office. Royal Mail should leave a card if they try to deliver while you are out but do not rely on this. Undeliverable parcels are usually held at your local Royal Mail sorting office for a couple of weeks before sending back to us, so you must ring them within that time scale. You must keep a record of the number, date and time that you rang them, and the name of the person you spoke to. If the parcel is returned to us as 'non-deliverable' we will charge postage at cost to us to re-send the parcel. We do email you to say your parcel has been sent so that you can keep an eye out for your parcel.

Non-UK Orders are sent by Airmail and may take 5 to 10 working days from the time we send it. The time taken for delivery after we send your parcel is in the hands of Royal Mail and your local Mail Delivery Company.

If you have not received your UK parcel 15 working days (3 weeks) after sending, you can claim for non-delivery from Royal Mail. There is a form on the Royal Mail website you can use to claim and we will give you as much help as we can. We cannot be held responsible for items damaged in the post by Royal Mail. There is also a claim form for damaged goods on their website. This time scale is extended to 20 days for Europe and 25 days for the rest of the world.

If you know you will not be at home there is room in the Shopping Basket for a different delivery address to the Card Holders address, but the first address in the basket must be the Card Holders Address. We are not able to give your local Royal Mail Postman instructions on what to do with the parcel if you are not at home.

PAYMENT METHODS

We accept the following Credit and Debit Cards.

MASTERCARD, VISA CREDIT, VISA DELTA, VISA ELECTRON, MAESTRO*, VISA DEBIT, JCB,  AMERICAN EXPRESS

The easiest way to pay is by our Secure Server Shopping Basket. See SAFE & SECURE ONLINE ORDERING.

You may also phone your Card Details (not orders) to 01733 566617 (CPU Enterprises Head Office) on the days and times shown in the Shopping Basket via the link at the top of all pages (Please do not phone outside these times). These times may change especially around Bank Holidays and during the Summer months so do check the Shopping Basket link for up to date times. Please let the phone operator know it is a Craft Bits order as they also deal with other CPU Enterprises Websites.

We will not charge your account until your order is ready to post. Entries on your statement will be to ‘CPU Enterprises’. A Visa Receipt will be sent with the parcel - it does not contain your full card details. Please DO NOT send Credit Card details by email or fax.

We do not accept Cheques, Cash, Postal Orders, Bankers Drafts, Money Orders, Irish Laser Card or *Irish Maestro Cards.

Payment for all goods and postage must be made before your parcel can be posted - we cannot accept Invoice Paid Orders from Council establishments.

CANCELLATION POLICY & RETURNS PROCEDURE

The Consumer Contracts Regulations 2013 (CCR) allow you a cooling off period. This means you have the right to cancel your contract (whole orders only) within 14 calendar days from the day after you receive the goods, without giving a reason. To cancel your order you must email us at before you return the goods. No CCR returns can be accepted without prior contact by email as you will need a Return Code. All goods must be returned to us in an unused and unopened condition within 14 days of receipt, using a recorded delivery service, at your own cost, with the Return Code on the outside of the parcel. This is for your own protection as we cannot be held responsible for goods that don't arrive. Please see the Contact Details below for the return address. A Credit Note will be raised within 14 days of CPU Enterprises receiving the goods back in a suitable condition for reselling. A Refund may be possible on request at the discretion of CPU Enterprises.

The cooling off period does not apply to businesses, traders or if you are re-selling the goods in any way. Therefore, if you put anything in the Company Name in the Shopping Basket, it will be assumed you are a business and the CCR would not apply.

Any items returned which do not comply with the CCR will be charged a 15% (with a minimum of £1.00) handling and re-stocking fee. An email containing a link to a Credit Note, or a Voucher Code to put in the Shopping Basket, will be sent within 14 days of CPU Enterprises receiving the goods back in a suitable condition for reselling. However we reserve the right not to accept returns after the 14 days. No returns will be accepted without prior contact and agreement. End of Line and Special Offers are Non-Returnable.

CPU Enterprises take the utmost care in ensuring you get what you order. If however any items received are not what was ordered or are faulty, you must notify us by email within 7 days of receipt.

All of the above do not affect your statutory rights.

CUSTOMER SERVICES

If you have any queries or complaints regarding our products or services please contact us at the email address below. We will send an acknowledgement by email within 3 working days and we strive to resolve any problems within 14 working days. These times may be extended during holiday times.

CONTACT DETAILS

Carole Aldous
Craftbits
CPU Enterprises
1 Manor House Street
Peterborough
PE1 2TL

Please Note - We do not accept Cheques, Cash, Money Orders, Bank Drafts, Postal Orders or County Council Invoice payments

Email –

Please Note - email is the quickest and best way to get an answer about Craft Bits items

CPU Head Office Card Payment Line - 01733 566617

During the times and days shown when you click the Shopping Basket Link at the top of the page.

Please do not phone outside these times.

PLEASE NOTE - All order must go through the Secure Internet Shopping Basket, we are unable to accept Telephone, emailed, Faxed or Posted orders. Card details can be input online or phoned (see shopping basket for details) AFTER the order has been placed online - please do not email or fax them.

VAT Registered - 550 7496 29

CPU Enterprises Head Office is not open on Sundays or Bank Holidays

SAFE & SECURE ONLINE ORDERING

Your Credit Card security is very important to us, and CPU Enterprises have taken all possible actions to ensure your payment information is processed accurately and securely. We are PCI Compliant. Please DO NOT send Credit Card details by email.

All CPU Enterprises Web Sites use a 128 Encryption Secure Socket Layer Server provided by mal's e-commerce. This means your card details can only be accessed by authorised staff at the CPU Enterprises Head Office. Your card details are not held on any Database after processing and are not assessable electronically.

PRIVACY STATEMENT INCLUDING COOKIES

CPU Enterprises are committed to protecting your privacy. We do not disclose customers’ details to third parties and we comply with the Data Protection Act 1998. We comply fully with the EU's Privacy and Communications Directive that came into force on the 26 May 2011 as we only use ‘cookies’ to collect data for the shopping basket. Cookies cannot infect your PC or send us any information about you or your PC. If you want more information about cookies please click HERE or contact us.

The information we collect from you, via the shopping basket, is only used to process your order and notify you of stock status. The required information includes Your Full Name, Card Holders Registered Home Address, Delivery Address (if different), Phone Number, Email Address, Credit or Debit Card Number, expiry date, start date, issue number (if on card) and CV number. You can check what information we hold at any time by emailing us at . If you find any problems we will delete or correct them promptly.

If you do not wish to be included on our Newsletter/Updates e-mailing list please leave the option 'please do NOT send me updates' showing in the shopping cart. If you are already on our list and wish to be removed please email us, with "Unsubscribe Me" in the subject line, at quoting your Name & Email Address - this is the only way to be removed. If you are an existing subscriber and leave 'please do NOT send me updates' in the shopping cart your name will NOT be removed from the list. If you do not wish to order at this time but do want to be included on our Newsletter/Updates e-mailing list please email us at quoting your Name & Email Address.

All content of the website, including pictures, are subject to copywrite - please do not breach this by copying any part without permission. All images and copy on this website are in the ownership of CPU Enterprises unless noted otherwise. All pictures and copy contain copywrite markers which may be visible, hidden and/or digital. If you wish to use any of images or copy from any CPU Enterprise websites you can buy a licence from CPU Enterprises at the email address below. Anyone found using images or copy from any of the CPU Enterprises websites will be sent an invoice for the licence fee plus legal expenses.

 

Link to HOME PAGE

Designed By CAA Web Design.

Follow us on Facebook follow us on twitter Google+ Check us out on Pinterest

Copyright © 2000-2017 CPU Enterprises. All rights reserved.