Prices of items on the website are subject to change. Full payment, including P&P where relevant, is required with all orders. All prices include UK VAT. There is no minimum order. All order must go through the Secure Internet Shopping Basket, we are unable to accept Telephone, emailed or Posted orders. Card details can be phoned through, during the times shown in the Shopping Basket, after you have ordered via the Shopping Basket - please do not leave your card details on our answering service, please do not email your card details. We reserve the right to cancel any order for any reason.

Postage Costs & Delivery

All orders for delivery within the UK will incur NO postage costs on orders over £40. For UK orders under £40 there is a Small Order Postage & Packaging charge of £3.80.

UK includes the Channel Islands, Northern Ireland and all Scottish Islands classified within the UK by Royal Mail. We will give a VAT discount to Channel Island orders as long as the Card Holder is resident there. If the VAT discount takes the order below £40 we reserve the right to add the P+P cost.

UK orders are usually processed and posted within a maximum of three working days of CB receiving the order, or card details if you use Phone Card option (subject to stock availability). Please note - during holiday periods any deadlines shown may be extended, however this is usually noted on the website Opening Hours page and in the Shopping Basket.

The days stated in the Shopping Basket for the Card Payment opening hours are the days we get Royal Mail pickup. Orders need to be placed by 12.30pm on the days shown in the Shopping Basket for the parcel to be posted on that day.

The warehouse and office are not open on Saturdays, Sundays and Bank Holidays so orders are never posted on these days. We are sorry but we cannot offer a guaranteed next day service at the moment as we have a maximum of 2 Royal Mail pickups a week.

We always send you an email to say your parcel has been posted, this is so you can keep an eye out for your postman. You can also see when we have posted it via your account which you can get to using the link in your email receipt.

The time taken for delivery after we send your parcel is in the hands of Royal Mail. All parcels are sent by Royal Mail Tracked 48 and should get to you within a couple of working days after it has been picked up by Royal Mail. The "Parcel Posted" email we send includes the Tracking Number which you can use to to check the delivery of your parcel on the Royal Mail Website. RM should either email you or text you (or both) about when the delivery is due with options if you are not going to be in.

If you have not received your parcel within 7 working days of us notifying you the parcel has been posted, please check the tracking online and your local Royal Mail sorting office. Your parcel may be sitting at your local office waiting for you to collect it. Royal Mail should leave a card if they try to deliver while you are out but do not rely on this. Undeliverable parcels are usually held at your local Royal Mail sorting office for a couple of weeks before sending back to us, so you must ring them as soon as you can. You must keep a record of the number, date and time that you rang them, and the name of the person you spoke to.

If the parcel is returned to us as 'non-deliverable' we get charged when the parcel is returned to us and we will also have to pay again to re-send the parcel, both of these extra postal charges will have to be passed on or removed from any credit note or refund. So please do keep an eye out for your local Royal Mail Postman and check with your local Royal Mail Office to avoid this.

If you have not received your UK parcel 15 working days (3 weeks) after sending, we can claim for non-delivery from Royal Mail, please email us full details of who you contacted at your local Royal Mail office. We cannot be held responsible for items damaged in the post by Royal Mail. There is a claim form for damaged goods on the royal Mail website.

If you know you will not be at home (working, holiday, etc.) we can send your parcel to a different delivery address to your Card Holders address. However if your delivery address is different to the Card Holders Address you will need to tick the box in the shopping basket to add your Card Holder Address to the Shopping Basket. We take Card Payments using Square and they now ask for the Card Holders Address for Security Checks. The Card Holders Address cannot be a PO Box, if you wish your parcel to be sent to a PO Box you must tick the box and add your actual physical address to the shopping basket in the Card Holders section.

Please Note - We are not able to give your local Royal Mail Postman instructions on what to do with the parcel if you are not at home. However you could contact your local Royal Mail Office to see if they offer a Safe Parcel Scheme in your area.

General

Prices of items on the website are subject to change. Full payment, including Delivery Charge, is required with all orders. All prices are in UK Pounds and include UK VAT. All orders must go through the Secure Internet Shopping Basket, we are unable to accept Telephone, emailed, Faxed or Snail Mail orders. Card details can be input online or phoned - please do not email them or leave them on our Answer Machine. We reserve the right to cancel any order for any reason.

All content of the website, including pictures, are subject to copyright - please do not breach this by copying any part without permission. All images and copy on this website are in the ownership of CPU Enterprises unless noted otherwise. All pictures and copy contain copyright markers which may be visible, hidden and/or digital. If you wish to use any of images or copy from any CPU Enterprise websites you can buy a licence from CPU Enterprises at the email address below. Anyone found using images or copy from any of the CPU Enterprises websites will be sent an invoice for the licence fee plus legal expenses.

Full Terms and Conditions